Methodology
Multidimensional evaluation of performance: experimental application of the balanced scorecard in Ferrara university hospital
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* Corresponding author: Adriano Verzola a.verzola@ospfe.it
1 Management Planning and Control, St Anna University Hospital, Ferrara, Italy
2 Medical Direction Committee, St Anna University Hospital, Ferrara, Italy
3 Analysis Laboratory, St Anna University Hospital, Ferrara, Italy
4 Digestive Endoscopy, St Anna University Hospital, Ferrara, Italy
5 Post Graduate School in Hygiene and Preventive Medicine, Ferrara University, Ferrara, Italy
Cost Effectiveness and Resource Allocation 2009, 7:15 doi:10.1186/1478-7547-7-15
Published: 8 September 2009Additional files
Additional file 1:
Strategic map of digestive endoscopy OU. the file represents the final outcome of strategic map of digestive endoscopy.
Format: PDF Size: 23KB Download file
This file can be viewed with: Adobe Acrobat Reader
Additional file 2:
Digestive endoscopy OU - community perspective. the file represents all indicators researched and results obtaines regarding objectives of community perspective of digestive endoscopy.
Format: PDF Size: 18KB Download file
This file can be viewed with: Adobe Acrobat Reader
Additional file 3:
Digestive endoscopy OU - internal procedure perspective. the file represents all indicators researched and results obtaines regarding objectives of internal procedure perspective of digestive endoscopy.
Format: PDF Size: 34KB Download file
This file can be viewed with: Adobe Acrobat Reader
Additional file 4:
Digestive endoscopy OU - financial resource perspective. the file represents all indicators researched and results obtaines regarding objectives of financial resource perspective of digestive endoscopy.
Format: PDF Size: 15KB Download file
This file can be viewed with: Adobe Acrobat Reader
Additional file 5:
Digestive endoscopy OU - growth and learning perspective. the file represents all indicators researched and results obtaines regarding objectives of growth and learning perspective of digestive endoscopy.
Format: PDF Size: 18KB Download file
This file can be viewed with: Adobe Acrobat Reader
Additional file 6:
Strategic map of analysis laboratory OU. the file represents the final outcome of strategic map of analysis laboratory.
Format: PDF Size: 24KB Download file
This file can be viewed with: Adobe Acrobat Reader
Additional file 7:
Analysis laboratory OU - community perspective. the file represents all indicators researched and results obtaines regarding objectives of community perspective of analysis laboratory.
Format: PDF Size: 31KB Download file
This file can be viewed with: Adobe Acrobat Reader
Additional file 8:
Analysis laboratory OU internal procedure perspective. the file represents all indicators researched and results obtaines regarding objectives of internal procedure perspective of analysis laboratory.
Format: PDF Size: 32KB Download file
This file can be viewed with: Adobe Acrobat Reader
Additional file 9:
Analysis laboratory OU -financial resource perspective. the file represents all indicators researched and results obtaines regarding objectives of financial resource perspective of analysis laboratory.
Format: PDF Size: 16KB Download file
This file can be viewed with: Adobe Acrobat Reader
Additional file 10:
Analysis laboratory OU - growth and learning perspective. the file represents all indicators researched and results obtaines regarding objectives of growth and learning perspective of analysis laboratory.
Format: PDF Size: 18KB Download file
This file can be viewed with: Adobe Acrobat Reader
Additional file 11:
Digestive endoscopy OU - BSC. the file represents the global performance reached in four perspectives of strategic map of digestive endoscopy.
Format: PDF Size: 14KB Download file
This file can be viewed with: Adobe Acrobat Reader
Additional file 12:
Analysis laboratory OU - BSC. the file represents the global performance reached in four perspectives of strategic map of analysis laboratory.
Format: PDF Size: 14KB Download file
This file can be viewed with: Adobe Acrobat Reader